Contact Us

Have questions? We’re here to help! Reach out to us for support, inquiries, or assistance.

We’re Here for You: Contact Us

Call Us

+2 333 000-0000

Email

info@soyeezy.com

Office

Anywhere Street, NY

Explore the Alous Store: Your Beauty Destination

In-Store Services

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Find a Store Near You

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All You Need to Know

What is your return & refund policy?

Return Policy
At Soyeezy, customer satisfaction is our priority. If you receive a damaged or incorrect item, you may request a return within seven days of delivery. To apply for a return, please contact our support team with your order number, photos of the issue, and reason for return. Once approved, we will provide return instructions.
Refund Policy
Approved returns will be eligible for a refund. Refunds are processed within five to ten business days after we confirm the return.
Order Not Received? If you haven't received your order within 10-15 days, please reach out to our support team, and we will assist you in tracking your package or processing a immediate refund.

Do you offer free shipping?

We do offer free shipping on special occasions or during our exclusive company promotions. Stay tuned for our special offers! Our standard shipping fee is $3.50 USD for all regular orders. Shipping times may vary based on location and product availability.

What's Your Shipping Time?

Our products are manufactured in China, and we ship directly from there. That’s why our delivery time is 10-15 days. You may receive your order even earlier, depending on order processing speed, but we assure you it won’t take more than 15 days.

Do you ship internationally?

Right now, we are delivering all over the USA. We hope to expand and offer shipping to other countries in the future!

How can I track my order?

You will receive an email with a tracking link once your order is shipped. Simply click on the link to track your order in real time.

How can I contact customer support?

For any queries, you can easily email us at info@soyeezy.com or fill out the contact form on our website. We're here to help!

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